How to Open a Former Employee Shared Mailbox in Outlook

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When a User Account is disabled, their Outlook mailbox will be converted into a shared mailbox for 60 days.

The Information Technology HelpDesk can grant access to that shared mailbox if notified via email to usshelpdesk@uss.salvationarmy.org by that user’s manager.

Once access has been granted, you may use the instructions below to access that user’s mailbox.

In Outlook Client

  1. Click to File in the top left corner
  2. Click the Box for Account Settings
  3. Click drop-down option Account Settings
  4. On the Email Tab, make sure your work email is selected
  5. Then Select Change
  6. In the Window, Click More Settings
  7. Select the Advanced tab
  8. In “Open these additional mailboxes” Select Add
  9. Enter the name or email address for the Former Employee

Once this is successful, you will see the mailbox listed on the left menu under your folders.

Note: You will not be able to open the Former Employee Shared Mailbox in Outlook on the Web or through the Mobile App.