New SPIRIT Simplified Incident Form
Making IT Easy to Handle an Incident in SPIRIT
The Following Changes have been released to All Members of the Service Desk Analyst Role in SPIRIT Service Management.
This change makes some fields read only and adds buttons to complete common actions on the incident.
New Incident Handling Process
If a Ticket is in a “Logged” Status: Start with the button “Update Incident to Active”
New Read Only Fields
Only 1 Field to Edit Directly
New Reassign to Another Team Button
Temporarily Go Back to Old Form
Each member of the Service Desk Analyst Role will have temporary access to the ServiceDeskEditable Role to use the original form with the editable fields. Please use this role if you encounter an issue with the new form or the buttons. Please submit feedback directly to firstname.lastname@example.org