service-catalog-_-it-self-service-support-portal

Service Request Design Process

  • Discovery of Request Offering Requirements

    Gather Name, Description, Information to be Collected and Tasks for SPIRIT Teams. The Offering must have at least 1 task for a SPIRIT Team to be considered.

  • Service Request Fields and Workflow Design in Staging

    Request Offering Creation with a Form and Tasks using Workflow by SPIRIT Configuration Team

  • Acceptance Testing of Tasks, Form and Emails

    Requestor and Beta will Review in Staging and then Production

  • Publish to OU in SPIRIT Production

    Publish with Advertisement to IT and Users