Learn about how to use the Events System for event registration and ticket sales.

EventRegistration
events-management-on-citrix

Steps to publish an event for online registration or to sell tickets?

  • Request Access to Events Management on Citrix

    Access is granted to the event manager's AD Account

  • Configure and Publish New Event Details

    Setup Venue Details, Tickets, Activities, Merch and Payment Options

  • Register for Events on events.sauss.net

    Customers can register themselves and attendees

  • View Reports and Registered Guests on Citrix

    Use the Events Management App to view event registration data.

System Overview

  1. Who can use the event system for event registration / ticket sales?
    1. Employees and Officers with SAUSS AD Accounts are able to gain access to the Events Management System on Citrix.
      Only users who need to view registered guests, view reports or manage events need access to the system via Citrix.
  2. Prerequisites for using the Events System
    1. Event must expect an attendance of at least 25 attendees and guests
    2. Event must be open to delegates from other Salvation Army Locations
    3. Ticket Revenue collected must go to a Salvation Army Account
    4. Salvation Army Event Manager must have SAUSS AD Account
      1. Account needs access to Events Management over Citrix, granted through THQ IT
  3. Steps to publish an event for online registration or to sell tickets?
    1. Request Access to Events Management on Citrix
      1. Access is granted to the event manager’s AD Account
    2. Configure and Publish New Event Details
      1. Setup Venue Details, Tickets, Activities, Merch and Payment Options
    3. Register for Events on events.sauss.net
      1. Customers can register themselves and attendees
    4. View Reports and Registered Guests on Citrix
      1. Use the Events Management App to view event registration data.
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How to gain access to events registration management via citrix? (events.sauss.net)

To gain access to the Event Registration Management Software to manage online registration and
ticket sales, please follow the following steps:

  1. Please send an email to Orientrius Cook and CC to USSHelpDesk@uss.salvationarmy.org to request to use the Event Registration Management System for an upcoming registration. This will allow THQ IT to provide an overview of how to best use the system for your type of event. You will also receive a walk through with individuals who have used the system extensively.
    1. The Email should include:
    2. The Event Title
    3. Event Dates
    4. Registration Start Date
    5. Event Ticket/Registration Fees
    6. How many delegates, guests and staff you expect to register
    7. Quick details about the event
  2. Orientrius will respond with details about how the system can be used and details on how to access it.
  3. THQ IT will determine if the event system can or can not be used for any event
  4. THQ Finance will enter the appropriate accounting information, for free and paid events before the event can be published to accept registrations.

 

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How to Setup a New Event for Online Registration to post on events.sauss.net?

How to Setup a New Event for Online Registration to post on events.sauss.net?

  • Prerequisites
    • Event must expect an attendance of at least 25 attendees and guests
    • Event must be open to delegates from other Salvation Army Locations
    • Ticket Revenue collected must go to a Salvation Army Account
    • Salvation Army Event Manager must have SAUSS AD Account
      • Account needs access to Events Management over Citrix, granted through THQ IT
  1. Setup a New Event in Events Management Web Configuration
    1. Access Events Management via https://usscitrix.saussw.org

      1. Login with your Salvation Army SAUSS AD Credentials. Please check with your local IT to setup or reset your account information.
        1. Username: firstname.lastname
        2. Password: Used for TSAMM, Ceridian or Computer
      2. Citrix Receiver 4.4 or above is required for the software to launch
        1. Firefox users must set the citrix addon to “always activate
  • Click on the Icon for Events Management and an ICA file will download automatically
  1. Open the downloaded ICA file to launch the Web Configuration application
    1. Note: ICA files will only work for your current session. Please return to https://usscitrix.saussw.org to start a new session.
    2. Please permit all access when you receive the Citrix Receiver Security Warning. This will allow you to use the application to upload logos and download reports from your local drives. This message will only show once, please choose Permit All Access.


  2. Once launched and ready, you will see the start screen with The Salvation Army Red Shield and options to manage your event details. You may only see the 2 items marked in green on your screen.
  1. To add an event, Click “Manage Web Events” on the start Screen
    1. You will be taken to a list of current and future events that you can access

      1. Note: Not all user can see all events. If you don’t see the event you need, please contact the person who create the event to ask them to add your name to the user permission list.
    2. Click “Add” at the bottom of the page
    3. Complete the Event Details sections as you would like those who will register to see them (Completing this step will send an automatic email to IT to start the GL Account Entry Process)

      1. Main Section
        Event and Registration Dates, Contact Information, Location and other configuration optionn

        1. Event Title (#required)
          1. Please enter the Marketing or External Title for your event. It should be clear to understand to visitors of the event registration page.
          2. Example: ReEffect Mission Conference
          3. You can also enable Facebook Sharing of the event registration page using the adjacent checkbox
        2. Event Dates
          1. Enter the Event Start and End Date as well as the corresponding times.
            1. You may enter the timezone of the event location as well
          2. Registration Dates
            1. Enter the Registration Start Date, this is the date you would like to make the online registration available.
            2. Enter the Registration End Date, this is the date you would like to end acceptance of online registrations.
              1. This date will show on the event registration site as follows: “Registration is open until XX/XX/XXXX”
              2. Please change this date if you would like to extend your registration
            3. Location
              1. Enter the Name and Address of the Venue of the Event
              2. Choose Show Map if you would like an online map to be generated near the address
            4. Event Contact Information
              1. Enter the Contact name, phone and email address to be posted on the event registration site
              2. This information is useful to delegates with questions or comments as they register
            5. Email Configuration
              1. The Reply to Email field should be set to noreply@uss.salvationarmy.org
                1. if this address is not noreply@uss.salvationarmy.org, spam or spoofing rules may be triggered in the various email systems.
              2. The BCC Email field is used if you would like to receive a blind carbon copy of event successful event registration confirmation as it is sent to delegates who register.
                1. This may cause a large amount of email to be delivered to your inbox depending on the event
              3. Other Configuration Options
                1. Publish To is set to Southern Territory Web Site, we currently only have 1 site
                2. “Use “Purchase Tickets” instead of “Register””
                  1. is used when an event would like the delegates to experience the registration flow with the verbiage for tickets instead of register. This is useful for events like concerts, parties, and single or one day events.
                3. Use donation language instead of merchandise
                  1. Is used when you want to configure different levels of donations as items to purchase during the registration or ticket purchase flow.
                  2. The Events Management Web Configuration Software allows you to configure merchandise to sale or donations, this checkbox allows you to change the buttons delegates see to donation.
                4. Allow Customer to Purchase Multiple Tickets
                  1. is used when you do not need to know the name of each person who will attend your event. This checkbox will allow the account holder/customer to purchase multiple tickets.
                  2. You cannot use this option if you will allow the customer to bring named guests.
                5. Show the Travel Subsidy
                  1. is used if you want to show a flag during registration for the delegate to indicate that they would like more information on the travel subsidy. If it applies to your event.
                6. Allow the Customer to Bring Named Guests
                  1. is used when you do not allow the customer to purchase multiple tickets without a name attached. This checkbox will allow the customer to add attendees and complete name, age, relationship and activity information for each attendee or named guest.
                  2. You may also request the number of guests per single registration
                7. Choose “Preview” at the top of the screen to view the eventhub page in a web browser
                8. Choose Publish to Web if your event is ready to be posted to the Territorial Event Registration Site
                  1. You are unable to publish events until the THQ Finance Department has completed the accounting section with a valid GL account for your Unit/Location. Events with free registrations or tickets must also have a GL account entered by THQ Finance.
                9. Choose Apply to Save the changes on the section you are currently viewing and you may continue working.
                10. Choose “Save” to fully save the changes on each section and exit the event.
                  1. You will be taken back to the events management list
                11. Complete the following sections for each event:

                  1. Photo and PDF
                    1. Please add a photo or PDF within the limits listed.
                    2. Please note that the first file browser that pops up is the citrix file system. Please navigate to the bottom on the left to find your computer.
                  2. Web Content
                    1. This is how you fill in the sections that appear on the webpage for the event.
                    2. The “When” and “Fees” sections will be populated from the information you entered on the main page and ticket types of the management app.
  • Ticket Types
    1. Please consider that every event will sale a ticket, even if it is free. You must have at least 1 ticket type. We suggest 2 for most events. A Delegate Ticket Type and a Staff Ticket Type so that all registrations can be processed through the site.
    2. Please note that your ticket types must have remaining capacity for attendees to register online.
  1. Payment Options
    1. These are the following options and the correlating registration experiences.
      1. Customers must pay in full to register for this event
        1. This means that in order for the customer to fully register online for the event, they must also pay the ticket type price in full. Otherwise, they will be able to come back and change their personal information, but they are not registered unless they pay.
      2. Customers must provide a minimum down payment to register for the event.
        1. This means that the customer can make a payment in the amount of the “minimum down payment” to fully register online for the event. They also have the option to pay the ticket price in full. The customer only will be emailed a link where they can come back to pay in full by a certain date or their registration can be cancelled.
      3. Customers may register provisionally, and pay by check or credit card later.
        1. This means that the customer can request to “Save Their Spot” and be registered for the event. They will be marked as having an amount due. The customer only will be emailed a link where they can come back to pay in full by a certain date or their registration can be cancelled.
      4. If you have questions, please email Orientrius.Cook@uss.salvationarmy.org so that all responses can be added to our knowledgebase or frequently asked questions.
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